Case Studies

Geopost Case Study #2

A Consolidation Approach to Reduce Annual Support Costs

Customer Profile

Geopost UK is wholly owned by La Poste, the second largest postal operation in Europe, and is represented in the UK by the following market leading brands:

geopost
  • DPD.
  • Interlink Express.
  • Parceline.
  • Mail Plus.

As a leading provider of parcel delivery services worldwide, Geopost UK offers a first-class range of services covering all aspects of domestic, European and international parcel delivery, providing fast access to all major business regions. Geopost's parcel delivery service is exceptionally efficient due to a unique, high-capacity transport network with more than 500 depots in over 30 countries.

Customer Challenge

With increasing market pressures, to reduce running costs and improve customer service, Geopost were targeted to analyse their annual IT support costs.

Part of the company directive was to align the business critical services to the appropriate support costs.

Solution Summary

WTL focused on providing a 'staged' approach in conjunction with Geopost Managers to ensure that the overall strategic goals were met.

An outline proposal was delivered that included:

  • Establishing the appropriate support levels required by the business.
  • Execution of a full and comprehensive audit of the Geopost IT estate.
  • Complete inventory of business services delivered from associated IT infrastructure.
  • Consolidation of numerous contracts into a single co-terminous contract.
  • Creation of a manageable IT Asset Registry.

Results and Benefits of the Project.

From the outset, WTL's aim was to set about delivering a proposal to meet/exceed the business needs of Geopost UK.

As a result of this approach, Geopost have significantly reduced their annual support costs, and associated services, in the following ways:

  • £110k operational saving.
  • Much easier management of their support contracts due to the sheer reduction/consolidation of their multiple contracts into a single contract.
  • The creation of a full and ongoing IT Asset Registry which efficiently controls the day to day process for maintaining an up-to-date inventory, thus allowing legacy systems to be replaced and easily added to the master support agreement.
  • A customised maintenance consolidation solution that meets / exceeds the business needs in all areas, resulting in cost savings.