Case Studies

Geopost Case Study #1

Empowering Geopost to greater delivery excellence
"WTL excelled in this project, building on already successful installations when they worked with us on the SDS (Single Depot System) Project, which brought every Interlink Express site up to date and running Universe. WTL met our challenges head on with a thorough and systematic approach to solving our mission critical needs. We rate this project as an overwhelming success."
- Simon Barber, Service Delivery Manager at Geopost

Customer Profile

Geopost UK is wholly owned by La Poste, the second largest postal operation in Europe, and is represented in the UK by the following market leading brands:

geopost
  • DPD.
  • Interlink Express.
  • Parceline.
  • Mail Plus.

As a leading provider of parcel delivery services worldwide, Geopost UK offers a first-class range of services covering all aspects of domestic, European and international parcel delivery, providing fast access to all major business regions. Geopost's parcel delivery service is exceptionally efficient due to a unique, high-capacity transport network with more than 500 depots in over 30 countries.

Customer Challenge

With Parceline gaining market share of the premium parcel delivery market, their forty plus depots around the UK were close to running to capacity. To further increase the sales and therefore parcel volumes, they would have to utilise their 100 plus Interlink Express depots. To enable a "Cross-over" of parcels between both companies, the need to standardise and run the same applications, database, operating environment and hardware platform became a clear strategy. With Parceline being a 24/7 operation, planned downtimes would be scheduled with a zero tolerance to any extended loss of service and thus parcel delivery to their customers.

WTL's Solution

WTL planned a solution in conjunction with Geopost that was actioned over three stages.

  • The first stage - a pre-visit audit which was designed to understand and document the environment, providing firm foundations for successful delivery of the project.
  • The second stage - depot upgrades with new infrastructure and associated services, within a restricted time frame. WTL standardised the deployment and configuration of new Servers, Printers, Switches, Scanners and Cradles as well as existing PC Systems and associated Applications and Operating Environment.
  • At the third stage – full functionality/configuration testing prior to “live switch-over”.
  • Solution sign-off.

Results and Benefits of the Project

WTL planned a solution in conjunction with Geopost that was actioned over three stages.

  • No loss of service to the customer.
  • No unplanned downtime.
  • Completed on-time and within budget.
  • Increased revenue by increased parcel volumes.
  • Increased depot operation efficiencies.
  • Support calls response times and costs have been reduced.
  • Asset management inventory up to date.
  • Greater Customer satisfaction