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Technical Support
WTL have made provisions for supporting vendor systems ranging from desktop through departmental server to enterprise server strategies.

The following table outlines the varied WTL response options that we can present in contractual format.

In addition to this, we can also arrange full Disaster Recovery programmes for total mission critical support.
Options:
 Description
WTL-4
 WTL 4hr response, Monday to Friday, 9am to 5pm excluding Bank and National holidays. Hardware only.
WTL-4-TS
 WTL 4hr response, Monday to Friday, 9am to 5pm excluding Bank and National holidays. Including Hardware and Operating System Telephone Support, Patches and Updates.
WTL-8
 WTL 8hr response, Monday to Friday, 9am to 5pm excluding Bank and National holidays. Hardware only.
WTL-8-TS
 WTL 8hr response, Monday to Friday, 9am to 5pm excluding Bank and National holidays. Including Hardware and Operating System Telephone Support, Patches and Updates.
WTL-16
 WTL 16hr response, Monday to Friday, 9am to 5pm excluding Bank and National holidays. Hardware only.
WTL-16-TS
 WTL 16hr response, Monday to Friday, 9am to 5pm excluding Bank and National holidays. Including Hardware and Operating System Telephone Support, Patches and Updates.
WTL-40
 WTL 5 day response, Monday to Friday, 9am to 5pm excluding Bank and National holidays. Hardware only.
WTL-40-TS
 WTL 5 day response, Monday to Friday, 9am to 5pm excluding Bank and National holidays. Including Hardware and Operating System Telephone Support, Patches and Updates.
WTL-ADOPT
 WTL fulfill the unique customer requirements as defined in the Contract Schedule and / or Support Options under the section: Specific Terms of Agreement.
WTL-CP
 WTL allow customer to define up to 4hr response if urgent or thereafter if none critical. Monday to Friday, 9am to 5pm excluding Bank and National holidays. Hardware only.
WTL-CP-TS
 WTL allow customer to define upto 4hr response if urgent or thereafter if none critical. Monday to Friday, 9am to 5pm excluding Bank and National holidays. Including Hardware and Operating System Telephone Support, Patches and Updates.
WTL-LP
 WTL hardware only contract. Parts dispatched by Courier or Engineer will attend when next in area or within 2 weeks which ever the sooner, Monday to Friday, 9am to 5pm excluding Bank and National holidays.
WTL-TS
 WTL Telephone assistance only contract. Providing operating system or application support or Licence to Use only, as per schedule. Monday to Friday, 9am to 5pm excluding Bank and National holidays.
WARRANTY
 Equipment under original manufacturer's warranty only.
Further Information
Telephone: 0121 486 1234
Email: General Information

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The Technical Perspective from WTL
"Today's solutions involve multiple products and services. We take the pain and complexity out of this by managing the implementation and integration of such products and services, and the ongoing support of these systems. It is our speciality. WTL's Technical skill set ensures that we can deliver highly complex solutions that are reassuringly cost effective. It is this 'commitment with confidence' in which we bring real value to the customer, and is central to the success as an IT infrastructure specialist."
Colin Higgins,
WTL Managing Director
Our Support Triad includes
  • Dedicated Helpdesk
  • Vendor Accreditation
  • Technical Consultants
Sun Support
WTL is certified as a Sun ServiceManager, which means that WTL has been recognised for providing full product life-cycle support and helpdesk facilities, through the range of SunService packages, direct to the customer
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